***ATTENTION*** WE ARE BEGINNING TO SHIP VIA USPS AS WELL AS UPS. IN SOME CASES THE EXPRESS SHIPPING IS LESS EXPENSIVE. IF YOU ARE INTERESTED IN GETTING A SHIPPING QUOTE VIA USPS PLEASE EMAIL US!

Welcome to LiveHermitCrabs.com. We are one of the few sources on the internet for live dry land hermit crabs. We offer hermit crab supplies, food, decorations and accessories for both beginners and advanced hermit crab and aquarium hobbyists. Allow us to help you get started or continue your hermit crab adventure. Please see our About Us section for detailed information on how our crabs are packaged for shipments.

WE OFFER GUARANTEED LIVE DELIVERY ON OVERNIGHT ORDERS ONLY. WE DO NOT HAVE A GUARANTEE DURING THE WINTER MONTHS (NOVEMBER 1ST THROUGH MARCH 31ST).

Please allow up to 2 weeks for your order to be processed and shipped. During the winter and summer months, live orders may be delayed further if the weather is too cold or too hot to ship. Our main concern is the safety of the crabs. Once you place an order, it will be processed electronically and handled by a live hermit crab specialist. Upon, shipping, you will receive notification of your tracking number. Should there a problem with your order, you will receive email notification quickly and securely, to ensure that your order is handled promptly and any problems are corrected quickly.

We offer a money back guarantee on all of our products. Just send it back for a full refund on the product. Shipping costs are non-refundable. As long as the product is in its original package, the refund is returned. For a full explanation of refunds and our store policy, email us. We are here to help.

All questions and inquiries can be sent to: customerservice@livehermitcrabs.com